Shipping and Tracking
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Am I required to pay import duty and customs clearance fees on my purchase?
Unfortunately it is quite normal to be required to pay import fees and/or customs clearance fees when having goods imported from another country. Every country has a different fee structure and processing procedure. We are not able to provide specific information regarding customs procedures and ... -
I don't see any tracking information!
Standby - we may not yet have dispatched your order for some reason. First -check your emails for a dispatch notification, check your junk/spam too, sometimes they end up there! Second check your order status by logging into your account Then give the tracking app a day or two to be updated by o... -
We ship internationally every weekday using an express, insured and fully tracked courier service, so you can order with confidence knowing your parcel is covered and trackable from dispatch through to delivery. For full information about our international shipping please visit our Shipping &...
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My order was shipped in two parcels of which only one has arrived
Sometimes due to the size and nature of items within an order we are required to ship two or more seperate parcels. For instance, if you have purchased a Ready To Wrap Kit and a Rod Turner, these items will be shipped in two seperate parcels. It is not unusual for 2 parcels within the same consi... -
Time to deliver depends a little on our shipping partners and any special events such as holidays. Estimated shipping times using Economy Courier options: * USA, 4 - 8 working days (5 is the average) * South America, 10 -15 days * Europe, 5 - 8 working days (5 days is the average) * Asia, 6 - 10...
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Time to deliver depends a little on our shipping partners and any special events such as holidays. Estimated shipping times using Economy Courier options: * USA, 4 - 8 working days (5 is the average) * South America, 10 -15 days * Europe, 5 - 8 working days (5 days is the average) * Asia, 6 - 10...
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A tracking link and full order status is present on the order history page in your account, just log in here You can also track you shipment in realtime on or tracking page here You have have to first check the stuff of your order to see if it has been shipped - you can check your order status by...
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You can find the exact cost of shipping your package by using the realtime shipping calculator located on the cart page, simply put the item you wish to get a shipping estimate on into your cart, visit the cart page and input your location.